Your download may freeze: here’s what to do if your Mac freezes during the installation process.If you are trying to install an update around the time it launches expect issues like this. Sometimes a macOS update won’t download or times out because everyone is trying to download it at the same time.If you see a message like ‘The network connection was lost’ your network is likely the problem. Make sure that you have a good network connection – if your Wi-Fi is flakey then move nearer the router, or even better switch to ethernet if that is an option.If there isn’t enough space things can go wrong and you might see a message like ‘macOS could not be installed on your computer’. Make sure you have plenty of space – your Mac needs a lot of space available to unpackage the installer and install the update.Here’s an explanation of the problems you might encounter – in most cases the best solution is to try again later. While you shouldn’t encounter problems if you have made sure your Mac is prepared for the macOS update and read How to get your Mac ready for macOS, it is possible you will encounter issues. What to do if your Mac won’t update macOS Follow the onscreen instructions to finish installing the software update.Click to install the new version of macOS.If you are all set to install the update to macOS, and don’t mind your Mac being out of action for a while (it can take hours on a launch night!) start the installation. If you don’t want to install the software yet, perhaps because you are making a bootable installer of macOS, you can find the installer file in the Applications folder via the Finder.If you are ready to install move to the next step. Once the installer has downloaded you should see a window pop up on your Mac asking you to start the install process.It may take a while to download, especially if it’s very large and your network is slow. While the installer is being downloaded you will be able to continue to use your Mac.Click on Upgrade Now to download the installer for the new version of macOS.Step 2: Download the macOS updateĪssuming you see the macOS update, the process to download it works as follows: Much older versions of macOS update via the Mac App Store. Read on to find out how to update your Mac and install Sonoma. We will be logging any issues or problems we hear about in our macOS Sonoma guide. Waiting a while also has the added benefit of it meaning you aren’t trying to download the software from Apple’s servers at the same time as everyone else, which can make the whole process very slow and frustrating. Our advice is that if you are at all cautious then wait a few weeks before you download the new operating system. It’s often the case that the first people to download a new operating system experience problems – despite the beta program that has seen thousands of people run the software on their Macs already. Luckily there are a few ways you can try out Sonoma without removing an older version of macOS from your Mac, find out How to run macOS on an external hard drive or How to dual-boot two Mac Operating Systems on your Mac.Įven if none of the above are reasons for you not to install, you may still want to wait a while. You may be concerned that you have some software that you need to use that may not work in the new operating system. See: macOS 14 Sonoma compatibility: Can your Mac run the latest version?
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