offers a resource called Indeed Company Pages which is similar to Glassdoor as far as information, but can be a second source. Another good idea is to reach out to employees who currently work at a company personally through LinkedIn, especially if there is a shared contact. Candidates can look for articles written about companies from unbiased news sources, look at the company’s own website, and can also scour social media for information. There are other ways to research companies which go beyond Glassdoor reviews. The Bottom Line: Look At Multiple Sources of Information Employers can respond to reviews by creating a free employer account, but cannot identify the source of a bad review because of anonymity. Glassdoor has published community guidelines which include email verification of a reviewer, anonymity, one review posted per year, and a courteous environment. Glassdoor says that 5 to 10 percent of reviews are rejected. Human moderators hired by Glassdoor can flag posts for review. Abuse includes publishing facts about a company that are untrue or might even defame a company. According to, as of June 2019, Glassdoor has a two-step moderation process which involves algorithms to detect attempted abuse. The information it collects is moderated, and precautions are taken to prevent site abuse. The First Amendment gives us the right to free speech, and Glassdoor can provide valuable information. Timing can also be a factor as far as how an employee is feeling at a certain point in their career with a company. Writing an anonymous negative review can provide a release of stress for a disgruntled employee. There are two major things to keep in mind when looking closely at the negative reviews: people are subjective and motivations can taint reviews. Perhaps this is why they get so much attention. Negative reviews tend to be more specific and emotional. “Two out of three employees posting on Glassdoor report that they are OK or satisfied with their job and company and the average company rating is a 3.3 out of 5 on Glassdoor.” Positive reviews tend to cover topics like flexibility, salary, ability to contribute and grow with the company, and work environment. There are actually more positive reviews on Glassdoor than negative. Is this good practice? Sources of Glassdoor Reviews Some candidates read the reviews and decide not to even apply to companies because of them. She says that “employees should think twice before making a decision that affects their future career solely from the reviews that anonymous people write online.” She says that Glassdoor has a flawed rating system, employees can over-exaggerate, and reviews are not always based on fact. Katie Bowles of Aravo Solutions, author of “10 Reasons You Shouldn’t Trust Glassdoor Reviews” agrees. I’m not saying that there aren’t valid concerns, but candidates should consider how heavily they value the comments. But, is Glassdoor a good source of reliable information? What are its pros and cons? How much value should a candidate place on Glassdoor in the decision to accept an offer? Some Employees Rely Heavily on Glassdoor ReviewsĪs a recruiter, I’ve seen candidates turn down excellent opportunities after reading negative reviews on Glassdoor. Positive reviews help candidates feel secure when accepting a position. For all of its benefits, the open-policy, anonymous site packs a big punch for many employers.īut in many cases, those negative reviews give job seekers information they’d never get otherwise. I imagine this is how some employers feel when smacked in the face with a negative review on Glassdoor. Nose flat to the glass, backward fall, sprained wrist.
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